How to set up a custom domain for a business account

A custom domain allows a business to use its own brand domain for features like webchat, E-commerce, Appointment Scheduling, Omminichannel links, land page, and any other bot extension like Get User Data. Your business gets more trust since your clients will see your brand domain instead of the Pengo domain.

Please note that the dashboard domain will remain on the Pengo or Whitelabel domain. The domain only affects features that your clients interact with. If you are interested in Whitelabel the Pengo dashboard, please check this documentation.

This documentation is valid for our Whitelabel clients, and they have to follow this same documentation.

Costs

There is a one-time setup fee of 399 USD per account.

How to setup

Pay Now (Open the corresponding section in your own Pengo account.)

2 – Create your subdomain

Create a subdomain like app.mydomain.com on the DNS settings of your domain manager.
You need to create an A record that points to the IP address 34.110.246.213

If you don’t know how to change DNS settings, please get in touch with your domain provider’s support.

Generally, in less than 1 hour, your subdomain is available on the internet, but It could take up to 24 hours for your new configuration to propagate over the internet.

Submit information to set up your custom domain

Send an email to Support (Use the support details available in your Pengo account.) with the below information to set up your custom domain.

Account ID: The ID of your business account. To get the Account ID, navigate to Menu > Settings and scroll down until the bottom of the page.
Subdomain: Example: app.example.com
Email: The email that you used to pay the setup fee.

After you submit the information, we will set up your custom domain within 48 hours.