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English

How to edit an image using Google Gemini

How to generate images using Google Gemini

How to generate Images using OpenAI

How to generate images using xAI

How to read documents sent by customers using AI

How to respond to user messages using AI agent

How to train your bot to respond to keywords

Improve customer service with Claude

Improve customer service with Google Gemini

Rich responses using AI

How to use saved replies in the inbox?

How to view actions performed in the inbox?

Send conversion events to Facebook

Appointment scheduling using AI

Connect AI Agent to MCP servers

How Connect OpenAI ChatGPT Integration

How to add files to an AI Agent

How to analyze an image using Claude Vision

How to analyze an image using Google Gemini Vision

How to analyze an image using OpenAI Vision

How to convert speech to text with OpenAI

How to edit an image using Google Gemini

How to generate images using Google Gemini

How to generate Images using OpenAI

How to generate images using xAI

How to read documents sent by customers using AI

How to respond to user messages using AI agent

How to train your bot to respond to keywords

Improve customer service with Claude

Improve customer service with Google Gemini

Rich responses using AI

Analytics

Explore guides Analytics – Sales How to see all receive messages without a response?New Users Analytics

Billing

Broadcast

Drip campaigns

Explore guides How to use Drip Campaigns

E-commerce

Explore guides Category Checkout Settings Delivery Cost based on Location How to add or Import products How to sell with the webshop?How to use your own custom checkout page?Overview Payment Settings Shipping Settings

Flows & automation

Explore guides Dynamic multiple choice options Get started with Pengo How to get user’s location on WhatsApp, Viber and Telegram How to personalize the conversation with custom fields?How to send your business location to your customers Supported file format & file size for each channel

Growth

Explore guides Entry Point Links and Referral Parameters Omnichannel link QR Code Generator

Inbox

Explore guides How to add a note to a contact in the inbox?How to archive a conversation?How to assign a conversation to an admin or team?How to block a contact?How to delete a contact?How to filter conversations in the inbox?How to mark a conversation as a follow-up?How to send a flow from the inbox?How to send a WhatsApp Template Message from the inbox?How to transfer a conversation to a human?How to use saved replies in the inbox?How to view actions performed in the inbox?

Instagram

Explore guides Get started with Instagram Automation How to auto-reply to comments on Facebook/Instagram posts How to auto-reply to comments on Facebook/Instagram posts using AI Agent How to auto-reply to Instagram Story Mention How to auto-reply to Instagram story replies How to set up Conversation starters?How to setup bot Persistent Menu?Send conversion events to Facebook

Integrations

Explore guides ActiveCampaign Auto reply to voice messages using Google Speech to Text Dialogflow Facebook Ads Integration GetResponse Google Sheets Integration Klaviyo MailChimp Mailerlite Make (Formerly known as Integromat)MooSend Pabbly Connect PayPal Pipedrive Platformly Razorpay Stripe Truemail Zapier

Messenger

Explore guides Core components of Messenger bot How to auto-reply to comments on Facebook/Instagram posts How to auto-reply to comments on Facebook/Instagram posts using AI Agent How to dynamically disable Messenger message composer How to get the JSON code for Facebook Ads?How to import contacts?How to set up Conversation starters?How to setup bot Persistent Menu?How to setup the greeting message How to setup Welcome Message for Messenger How to use personas Messenger List – Marketing Messages Send conversion events to Facebook

Pipeline

Explore guides How to use Pipeline

Settings

Explore guides How to rename your account & change your account profile image

AI setup

Shopify

SMS

Explore guides Get started with SMS Automation Using Twilio How to import contacts?

Telegram

Explore guides Get started with Telegram Automation How a Telegram Premium user automate conversations using Chatbot How to get user’s location on WhatsApp, Viber and Telegram How to send a broadcast message to Telegram contacts

Tips & tricks

Explore guides How to connect your Google, Facebook, and Microsoft account for login How to copy a Flow to another page How to enable the bot for admins only What is the maximum file/video size?

Tools

Explore guides Allow your customer to find places near to them Appointment scheduling manager Bot Simulator How to setup a poll within your bot How to use Drip Campaigns QR Code Generator

Viber

Explore guides Get started with Viber Automation How to get user’s location on WhatsApp, Viber and Telegram How to send a broadcast message to Viber contacts

Voice

Explore guides Voice Automation with AudioCodes Voice Automation with Twilio

WhatsApp

Explore guides Connect WhatsApp channel using Meta System User How to get user’s location on WhatsApp, Viber and Telegram How to import contacts?How to send a broadcast message to WhatsApp contacts Send conversion events to Facebook WhatsApp Commerce

Help center InstagramGet started with Instagram Automation

Get started with Instagram Automation

1 min read

Instagram Automation allows Instagram Businesses to use a chatbot to manage their Instagram DMs. An Instagram Business Account must be connected to a Facebook Page for Instagram automation to work.

Instagram Automation is available for the following accounts:

Any Instagram Professional account for a business.
Any Instagram Professional account for a Creator.

To manage Instagram messages via Pengo, Instagram business accounts must enable the connected tools to toggle under message control settings.

Connect your Instagram Professional account to Pengo.

Go to the Sign-Up (Open the corresponding section in your own Pengo account.) page and choose Instagram.

How to build Instagram flows

The process of building flows for all channels is the same. We recommend you always use the Omnichannel message type.

Important Notes

Your Instagram Business account must be connected to a Facebook Page.
Group threads (conversations with more than 2 participants) are not supported.
Instagram Comment Automation tool doesn’t work on Instagram Ads.

Images are supplier reference screenshots and may show the original branding.

Next guideHow to auto-reply to comments on Facebook/Instagram posts

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How to auto-reply to comments on Facebook/Instagram posts How to auto-reply to comments on Facebook/Instagram posts using AI Agent How to auto-reply to Instagram Story Mention

ON THIS PAGE

Connect your Instagram Professional account to Pengo.How to build Instagram flows Important Notes

How to auto-reply to Instagram story replies