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Every answer, a step forward.

Discover how to get the most out of Pengo. Guides, ideas and answers to help your conversations grow.

Start here:AI setup↗WhatsApp↗Flows & automation↗

PENGO DOCUMENTATION

Everything you need, all in one place.

Choose a topic and find your next answer.

137 articles / 24 categories

Flows & automation

Build experiences that work for you.

Dynamic multiple choice options

A good conversation starts with knowledge.

From your first settings to advanced automations, we’re here to guide you.

Pengo — a platform by Contatto Divino

Owned and created by Contatto Divino

English

Get started with Pengo

Artificial intelligence

Smarter conversations, every day.

AI Functions Appointment scheduling using AI

WhatsApp

Bring your business closer to customers.

Connect WhatsApp channel using Meta System User How to get user’s location on WhatsApp, Viber and Telegram

Inbox

All your conversations in one place.

How to add a note to a contact in the inbox?How to archive a conversation?

Growth

New connections, new opportunities.

Entry Point Links and Referral Parameters Omnichannel link

Integrations

Connect Pengo to your favorite tools.

ActiveCampaign Auto reply to voice messages using Google Speech to Text

Advertising

Reach the right people with your campaigns.

Facebook Lead Ads Automation Send conversion events to Facebook

Analytics

Turn your data into clear decisions.

Analytics – Sales How to see all receive messages without a response?

Billing

Manage payments and billing.

Broadcast

The right message for all your contacts.

Drip campaigns

Nurture contacts, one message at a time.

How to use Drip Campaigns

E-commerce

Turn conversations into purchases.

Category Checkout Settings

Instagram

Connect your business to your audience.

Get started with Instagram Automation How to auto-reply to comments on Facebook/Instagram posts

Messenger

Bring your conversations to Messenger.

Core components of Messenger bot How to auto-reply to comments on Facebook/Instagram posts

Pipeline

Follow every opportunity, step by step.

How to use Pipeline

Settings

Make Pengo work for your business.

How to rename your account & change your account profile image

AI setup

Set up your intelligent assistant.

Shopify

Connect your store and your customers.

SMS

Reach your contacts with a message.

Get started with SMS Automation Using Twilio How to import contacts?

Telegram

Build conversations on Telegram.

Get started with Telegram Automation How a Telegram Premium user automate conversations using Chatbot

Tips & tricks

Small tips, bigger possibilities.

How to connect your Google, Facebook, and Microsoft account for login How to copy a Flow to another page

Tools

Explore all of Pengo’s tools.

Allow your customer to find places near to them Appointment scheduling manager

Viber

Stay connected with Viber.

Get started with Viber Automation How to get user’s location on WhatsApp, Viber and Telegram

Voice

Give your customer relationships a voice.

Voice Automation with AudioCodes Voice Automation with Twilio

More guides

Cancel Pro Subscription Common Errors & Solutions Copy flows to other accounts using Templates Creating Dynamic Gallery from any Google Sheet Custom field and get user data Extract data from JSON How can I export PSIDs?How to add webchat to your website?How to combine Messenger Marketing with Email (SMTP)How to delete your data How to do image personalization using Hyperise How to follow up using flows How to format date and time How to implement a referral system?How to notify admins?How to provide your Own translations for built-in flows?How to set up a custom domain for a business account How to setup a fallback flow How to use External Request / Dynamic Content?How to use split traffic to send random messages Inbound Webhooks JavaScript execution tool Math calculations inside your bot?Pengo API Documentation Pengo System Fields Segment your audience with tags Triggers and Actions