How to get user’s location on WhatsApp, Viber and Telegram

Pengo provides an excellent tool to quickly request and get your customer’s location via Facebook Messenger, WhatsApp, Viber, and Telegram channels, as you need to get your customer’s location at one point or another in the customer journey. Pengo provides two system fields you can use to perform actions on the contact’s geological data.

Video tutorial

To get the user’s location, follow the steps below

• Request the user’s location

Once the user shares his/her location, the user’s entire geographical data (location) will be saved in the custom field you used on the Get User Data block.

• You can access the entire geographical data (location) in the custom field you used on the Get User Data block (You can access both latitude and longitude)
• You can access the ‘latitude’ of the last location the user/contact shared on {{last_latitude}}
• You can access the longitude of the last location the user/contact shared on {{last_longitude}}

Advance

To  get the URL of the user’s location, use the Url below

https://www.google.com/maps/search/?api=1&query={{last_latitude}}%2C{{last_longitude}}

Note: The URL will work based on the last location shared by the user/contact.